Permitted use

Our services may only be used for lawful purposes and in compliance with applicable laws and regulations.

User responsibilities

• Provide accurate and truthful information.
• Do not use our services to send misleading, spam, or unlawful messages.

Company responsibilities

We strive to provide stable and secure services; however, uninterrupted availability is not guaranteed.

Intellectual property

All trademarks, content, and software are the property of JAS Agents and may not be used without prior written consent.

Disclaimer

JAS Agents is not liable for any direct or indirect damages resulting from misuse of the services.

Governing law

These terms are governed by the laws of the Hashemite Kingdom of Jordan, and jurisdiction over disputes shall be determined in accordance with applicable law.

Information we collect

• Name
• Phone number
• Email address
• Any information you provide when registering or contacting us

How we use your data

• To provide services and respond to your requests
• To send service-related notifications
• To send marketing messages only after obtaining your explicit consent

WhatsApp consent (opt-in)

When you contact us via WhatsApp, we may respond to your inquiry and provide the information or services you requested.

For subsequent business-initiated messages, including marketing communications, we obtain the consent required by applicable WhatsApp policies and laws.

You may opt out of further messages at any time by replying STOP or contacting us through our official channels.

Opt-out

You may unsubscribe at any time by:

• Replying STOP to any WhatsApp message
• Or contacting us directly to request removal

Data sharing

We do not share your data with third parties except:

• WhatsApp API providers
• Payment service providers
• When required by law

Data protection

We apply appropriate technical and organizational measures to protect your data.

User rights

You may request access to, correction of, or deletion of your personal data.

Policy updates

Any changes to this Privacy Policy will be announced through our website or official channels.

Eligibility

Refund requests must be submitted within 14 days of payment. Refunds are considered where the service has not yet been activated, or where a confirmed technical failure attributable to JAS Agents could not be resolved.

Non-refundable amounts

Fees for services already delivered or consumed — including usage-based charges and completed billing periods — are non-refundable unless required by law.

How to request a refund

Contact us through our official channels with your payment reference. Approved refunds are returned to the original payment method within 7–14 business days, depending on the bank or card issuer.

Cancelling a subscription

You may cancel your subscription at any time through your account or by contacting us. Cancellation takes effect at the end of the current billing period, and access continues until then.

Cancelling before activation

Orders cancelled before the service is activated are eligible for a full refund in accordance with the Refund Policy.

Cancellation by JAS Agents

We may suspend or terminate services that violate the Terms & Conditions or applicable law, with prior notice where reasonably possible.

Digital delivery

JAS Agents provides digital services. Delivery is electronic — through our web platforms and WhatsApp integrations. No physical goods are shipped.

Delivery timeline

Access credentials and service activation are delivered within 1–3 business days of payment confirmation, unless otherwise agreed in writing.

Delivery support

If you do not receive access within the stated timeline, contact us through our official channels and we will resolve it promptly.